problems after switching from adsl to cable

DraganD · 2022-10-30T06:46:01+00:00

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DraganD

I was very happy with my sunrise adsl internet. Recently sunrise has sent me a cable Connect box 1 and TV box, which I did not ask for. I installed them. Position of the cable socket in my apartment is such that I have now lost wifi coverage in part of my apartment. The internet speed has not improved and I really have no advantage of using the cable. Question to Sunrise: May I switch back to adsl or will it be discontinued indefinitely? I have not received any communication from Sunrise about this change. Is there another solution to improve wifi coverage (please do not advise me to change position of the Connect box).

pato

You might utilize those: https://www.sunrise.ch/en/support/internet/connect-pods
Please note, all DSL customers will be moved to Coax cable, simply because Sunrise now owns the Coax network, while they need to pay a fee to Swisscom to use the DSL line.

DraganD

pato Thank you. So, I’ll have to switch to Swisscom

pato

Or any of the other providers, try www.dschungelkompass.ch
All but Sunrise will utilize the old DSL line.

DraganD

pato Yes, of course, there is some choice. Funny, I tried to order WLAN repeaters from Sunrise, but that was not possible.

Daniele_Sunrise

DraganD Welcome to the community!

Please contact our support to see if you can switch back to the old technology (0800 707 707). The Connect Pods can be ordered, but the activation does not seem to have gone through the system completely yet.

Greetings
Daniele

DraganD

Thank you. I am traveling now and will see about that possibility when I come back.

JuminR

Oh man, I just face the same situation. The Internet connectivity with Connect Box 2 has been the 3rd day now having problem. I should have kept using my ADSL modem and refused to use the Cable connection.

Beware!!! by ordering the ADSL modem (via 0800 707 707) will de-register the existing Connect Box (cable-modem). Due to this, there is no Internet for me at home for several days until the new ADSL model arrives at home.

Hi Sunrise. You should have realized/learnt that lot of customers were coming from UPC to Sunrise because of the unreliable Internet service from UPC. The connectivity with ADSL is lot more stable and higher availability time.

Such a situation made me think to switch Internet connectivity provider.

DraganD

Yes, ADSL was definitely a better option. My understanding from very little communication I received from Sunrise was that ADSL will not be available to Sunrise customers in the future. That’s why I installed Connect Box. I finally had to buy a wifi repeater.

DraganD

In fact, it is disappointing how the cable option was forced on Sunrise customers. UPC tried that for years before they merged with Sunrise. I always resisted and now they succeeded.

pato

The reason is very simple. The DSL cable belongs to Swisscom and Sunrise has to pay a rent for this cable for every single customer. The Coax cable belongs now to Sunrise, thus they don’t need to pay this rent to their contender.