Connect Box 2 / light ring red and no Internet

Serena · 2022-10-29T22:48:55+00:00

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Serena

Good morning,

I’m trying without success to install the new Connect Box 2. The light ring first is flickering white about 30 times, then it turns red. It keeps flickering red. The wi-fi network is available - but no Internet. I restarted it and I started from scratch all the process many times. I used a needle to restart the Connect Box 2, too. It’s always the same. The admin area (192.168.1.1) is not accessible either.

I’m stuck without Internet and I work from home.

Can you please help?

Thanks,

pato

The admin area doesn’t even appear if you let it running for 30-60 minutes? Typically, it first does one or two software updates (automatically) and is then ready afterwards. In cases of a bad/broken signal this might might or take considerably longer but in the end you should at least be able to access the admin area.
If that doesn’t work after 60 minutes of non-stop running, you need to contact the support.

Serena

Hi Pato, and thanks. Nope, it doesn’t show even after 60 min of non-stop running.

I called support and they sent today someone over to check my problem. Kudos, only 24 hrs between my call and the team entering my place! 2 different technical problems were in fact found in our building.

For the records: when the light ring is flickering RED it means no signal is reaching the modem = if no technical disturbances are reported in the area, something must be off with the line in your building.