Craigburgess For a call with our support please contact the number 0800 66 88 66. We can not initiate callbacks, because we communicate exclusively via this channel.
I have found an old manual with some pictures (in german). I will gladly guide you through it:
1. please open this link
2. now enter your complete address and press check and write down the results on a piece of paper. Here is an example:
![](https://community.sunrise.ch/assets/files/2022-09-22/1663839891-172993-image.png)
3. Press the Menu button on the remote control and select Settings. Then select Auto Settings
![](https://community.sunrise.ch/assets/files/2022-09-22/1663840054-844729-image.png)
4.Now select cable
![](https://community.sunrise.ch/assets/files/2022-09-22/1663840116-697362-image.png)
5. Press the Settings button here
![](https://community.sunrise.ch/assets/files/2022-09-22/1663840226-115563-image.png)
6. Please enter the information from the SetupID page in step 2. Then click on Close.
![](https://community.sunrise.ch/assets/files/2022-09-22/1663840367-915805-image.png)
7. Press Start to start a channel scan.
![](https://community.sunrise.ch/assets/files/2022-09-22/1663840440-294288-image.png)
8.That’s it!
![](https://community.sunrise.ch/assets/files/2022-09-22/1663840470-756682-image.png)
I hope this tutorial solves your request.
Greetings
Daniele