davidpal84 Hello, I have Internet (Horizon Mini Trio) and the internet connection drops from my laptop and PC all the time, when I connect WIFI on my mobile. It`s been all the case since I have my UPC subscription. When I switch off WIFI connection on my mobile, the performance turns back OK. Please help, as it is really annoying. Many thanks and kindest regards.
UPC_Ex_Mod Hi @davidpal84 Great to hear! Thank you so much for your feedback. Should you ever have any questions again or need further support, now you know where to go to :womanwink: Could I ask you one more favor? Would you please mark this thread as solved? Helps other community users who have similar or same issues. Wishing you a nice day and a great weekend. Cheers, Frida
davidpal84 Hi Frida, Issue has been resolved, as I received yesterday a new Horizon Box. IT works perfectly neither my notebook, nor my PC drops internet. Many thanks for your assist, much appreciated. Kind regards, David
UPC_Ex_Mod Hi @davidpal84 Sorry to hear. I escalated your issue to the nex support level. In case they haven’t been in touch with you, they will be shortly. Best regards, Frida
davidpal84 Hi, As i said nobody tried to cobtact me, not on my number. I have already given the desiganted time-slots when I am available. /7:00-8:00/ 12:00-13:00/18:00-24:00. Thanks for your support.
UPC_Ex_Mod Hi @davidpal84 My colleagues have been trying to contact you on several occasions according to the logs in the system. I also checked the phone number which is the one you mentioned (BTW: for your own safety, pls do not post any personal information such as phone no. or customer no. in the community). I will now pass on your file to the next level pointing out the urgency. Again: if there is any specific time when you’re best available, would be mostly helpful to know. Thank you! Best regards, Frida
davidpal84 Hi Frida, I can ensure you that nobody tried to call me on my cell-phone **** . Are you sure they called this number? Many thanks in advance, David
UPC_Ex_Mod Hello @davidpal84 Thank you for the message. According to my colleagues they tried to call you on several occasion, last time this morning. If you want to be called at a specific time (other than the timeslots mentioned), please do let me know. I will then inform my colleagues accordingly. Wishing you a nice day. Best regards, Frida
davidpal84 Its been already a week and noone approached me from your side. As the problem still exists and really annoying i want you to contact me ASAP!
UPC_Ex_Mod Hi @davidpal84 I well received all the information, thank you. I passed them on to our support team who will be shortly in touch with you. Wishing you a nice day. Best regards, Frida
UPC_Ex_Mod Hello @davidpal84 First of all a warm welcome to our community! Thank you for sharing your issues with you. In order to offer you the best applicable support kindly ask you to send me a private message with your customer and phone number as well as a general time slot to call you. I will then pass on the information to my colleagues in the support team who will take care of you. In the meantime I wish you a nice evening! Cheers, Frida