Unstable connection in my Windows laptop (through Wi-Fi and Cable)

Hudalus · 2022-09-03T09:53:34+00:00

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Hudalus

Just installed Internet Sunrise Up L this week and my connection is very unstable in my Windows laptop. I have tried both Wi-Fi and Ethernet cable and given enough time, I lose connection and have to restart something to have it back.

This issue doesn’t seem to happen on my Mac where I have yet to notice downtime (although I don’t use it as much).

Sometimes the connection is just too unstable to do anything, dropping every 5 minutes.

There was an internet service in my apartment before this one, from the previous tenant, that I was using (with his permission) until last week, and don’t remember having such problems. It might be something between the new router and my laptop, I also tried disconnecting Surf and Protect but can’t find the option at My Sunrise.

Really running out of options here, any ideas?

Thanks!

Hugo

P. S.: I think this is also happening with my mobile phone, but I could be wrong.

cande

Hello Hudalus,

I would first connect to the Internet Box Fiber’s web interface (using your Mac). You find all login information on the sticker under the Box.

Then connect the PC via Ethernet cable and check if the chosen port’s lights turn and stay off from time to time for several seconds, just like the link gets interrupted.

If this is the case, you have something in Windows disturbing your network adapters (networking and related service(s) crashing and restarting, network adapters’ driver crashing, …).

On the web interface, check if the PC is visible and has a valid IP address. If not, you need to check your Windows PC’s TCP/IP settings.

Please note that Windows 10 has two “layers” of networking configuration that may conflict each other.

On Windows 10’s Settings -> Network & Internet you can check both Wi-Fi and Ethernet connections where you can see and modify your TCP/IP properties (that should be set to “Automatic DHCP” to work correctly with the Internet Box Fiber).

Then, on Windows’ “classic” Control Panel you can access “Network Connections and Sharing” pane and under “Network Adapter Settings” you will find both your Wi-Fi and Ethernet adapters.

Now, if you right click on adapter’s icon and choose “Properties” -> "Internet Protocol 4 (TCP/IPv4) you will find the second (deeper) “layer”.

Please check that “Automatically obtain IP address” and “Automatically obtain DNS server” are selected and then click on OK.

Hope that helps.

Kind Regards,

cande

Hudalus

Sounds complicated but I will try all of that tomorrow and I’ll let you know how it went!

Thank you so much!