How often is the modem replaced?

Chospo · 2016-01-15T12:34:29+00:00

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Chospo

Hi all,

As I have been a customer for quite a few years now, I was wondering if there is any policy/plan to change old modems?
Maybe after 5 years?

I’m concerned about the quality/strenght of WiFi signal, given the technology improve so fast.

Many thanks,

Riccardo

DeusExHelp

Hello,

As long as your modem fits the requirement for your subscription, it won’t be changed. It will if your modem is defective or if the exchange is the solution to your technical issue.

Best Regards.

cccc

I had my first modem replaced after 6 years when I asked them about it. If you don’t ask, nothing gets replaced. lol!

UPC_Ex_Mod

Hello @Chospo

First of all I shall extend a warm welcome to our community! Thank you for sharing this interesting question with us. There is actually no general policy for periodic change of modems, except exchange any kind of device that reaches end of lice cycle. In such cases our customers are being informed well beforehand. Are you currently facing any issues? Or is all OK so far?

However, if you wish to exchange your modem, then simply send me a private message along with your customer no. My colleagues will then check your set-up and - if needed - come up with a proposal for a suitable modem. How does that sound?

Wishing you a nice evening.

Best regards,

Frida