Hello TamTam24
sorry for the late answer.
The Sunrise Team and the Community Managers will be away from 08/13/22 to 08/28/22 for vacation (see here). During this time, you can use the following channels for urgent matters:
- Facebook
- Twitter
- Chat via Sunrise homepage
- Sunrise support and customer service: 0800 707 707
- UPC Support and Customer Service: 0800 66 88 66
The Sunrise team and the community managers will be happy to help you again from August 29th, 2022. We thank you for your understanding."