5GHz WiFi issue

jade12 · 2022-07-28T18:39:21+00:00

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jade12

I have a UPC connect box. Earlier in June, suddenly the 5GHz WiFI disappeared, no device can detect it. But it appears online in the admin web page. Otherwise 2.4GHz WiFi, Wi-Free and router still work.

Eventually I factory-resetted the device and fixed the problem.

Last week the same issue happened again, and factory-resetting does not help this one.

I wonder if there is any recommendations, or is it possible to request a new device?

jade12

btw, I tried to add the “upc connect box” tag to the post. But I couldn’t. There is always an error “The tag count primary must be 1.”

Daniele_Sunrise

jade12 Welcome to the community!

We have made some settings on your WIFI. Please restart your device which does not see the WIFI and test it again.

Thanks also for the message about the modem selection error. We will correct this immediately.

Greetings
Daniele

jade12

Daniele_Sunrise Hi Daniele, thanks for your help! I restarted the router but nothing changed (I see 2.4GHz WiFi but not 5GHz)

jade12

Hi! I checked again and it works now. Thanks a lot!

May I ask what settings have been modified?

I kind of suspect this could be an over-heating issues.

Daniele_Sunrise

jade12 I have selected a/n/ac for the bandwidth and set the frequency to 20/40/80 MHz for the 5GHz WIFI.

Greetings
Daniele

jade12

Daniele_Sunrise I did try different combinations a few days ago, strange 😁