As a customer, it would have been great to be informed in the call yesterday about broader network problems. Rather than getting an indication that there would be a problem ‘in my house’.
And also the second question remains open: why did it take more than 30 hrs to get the network problem resolved?
Technically speaking, I am still waiting for a call from a technician who would come to fix my problem. What is the plan here? How much longer am I supposed to remain available for that call? And to let the person in?
By the way, my Connection Box keeps on spitting out critical error logs, so keeping my fingers crossed that the network remains stable. (Though I do not know if there is a connection between the error and network problem)
Greetings, from an unhappy customer.