Unable to cast to Android TV box

morganc5 · 2022-05-14T19:36:29+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

morganc5

Starting today I can no longer cast using the Sunrise UPC TV app on my iPhone.

The “Watch on TV” is shown and I can select the Android device however when I choose this, the TV flickers and then returns to the main menu.

I’ve tried several iOS devices and Android devices, but the problem exists on all.

Version of app is 4.40.4306

iOS version is 15.4.1

In addition I’ve reset my router, just in case this was the problem.

I am able to cast using other apps, e.g. Zatto.

morganc5

Received following message via Twitter:

Currently, the latest Sunrise UPC TV app version on the Android TV platform is experiencing performance and stability errors for some customers. We regret the inconvenience this is causing and are working to provide a solution as quickly as possible.

Aktuell ergeben sich mit der neuesten Sunrise UPC TV App Version auf der Android TV Plattform Performance- und Stabilität-Probleme für einzelne Kundinnen und Kunden. Wir arbeiten an einer raschen Lösung und entschuldigen uns für die Unannehmlichkeiten

morganc5

Happy to report that I was contacted and asked to test a new version of the TV App and I am now able to stream.