UPC Basic TV never worked

Craigburgess · 2022-03-25T19:21:29+00:00

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Craigburgess

I have UPC internet and basic TV account. Fir two years the TV has not worked as in no channels, doesn’t synche and never been able to watch TV. I have called UPC numerous times never any success. Not possible fir a person to visit, they don’t answer any email yet threaten me if I don’t pay the bill. What can I do?

Daniele_Sunrise

Craigburgess Welcome to the Community!

On the following page the Basic TV is explained to you, as well as how you make a channel search with your TV and the setup ID.

Greetings
Daniele

Craigburgess

Daniele_Sunrise Thank you Daniele. I have looked at this and overa two year period have contacted UPC several times. I have been given frequency instructions, what module to use, it simply doe snot work. i have requested a technician without success and continue to have to pay for this service for over two years that I have never been able to use. The set up is highly complex. Any suggestions on getting a technician to look at it? Thank you

Daniele_Sunrise

Craigburgess Please tell us what exactly is not working, what you have already done and importantly how. A technician would not be necessary, because the cable socket, where you plugged in the modem, is not sealed. Or do you use a second cable socket?

Greetings
Daniele

Craigburgess

Photos attached. Cable plugged into only socket it will fit on wall and in tv. Always no signal. Tried set up with no success but even when I do it asked for specific Hz etc which I have no idea about or where to find in UPC. Also if this cable is in tv it means my modem cannot work as it needs same cable. Bought an hemlock cable extra ohobe cable no use and never any response from UPC- which is why I need a technician

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Daniele_Sunrise

Craigburgess Please perform a manual search. Use the information I sent in the screenshot. As for the antenna cable for your TV and the modem, here you will find the instructions for the connection.

Greetings
Daniele

Craigburgess

Thank you. I have over last two years performed manual search as well as tried automated with no luck. 18 months ago I did get the specific numbers in the parameters from a call with UPS but none of this works tro acces any TV stations. It also seems the same cable is required for TV and modem so cannot have internet if I was ever to get TV shows to work. I am really struggling here for two years and grateful for any technician or help. I simply cannot get UPS TV to work - have tried manual search and evrything you suggested several times. Thank you

Daniele_Sunrise

Craigburgess We have created a technician order. You will be contacted for the appointment on your landline phone within 24 hours. Please be reachable as we had to cancel the technician a year ago for the same cause as we were unable to reach you.

Greetings
Daniele

Craigburgess

Thank you Daniele, I don’t have any landline number, only a mobile / cell number which is probably why you were unable to call. I am currently out of Geneva and back after Easter - happy to call directly is easier but have never been successful in getting through on UPC for a technician. Thank you!

Daniele_Sunrise

Craigburgess Please send me your cell phone number via private message so that I can add it to the ticket. After that you will be contacted and you can make an appointment for after Easter.

Greetings
Daniele