Yet another unstable Internet connectivity (in Langnau am Albis)

thlavacek · 2022-02-17T10:07:05+00:00

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thlavacek

Hi all!

I am also experiencing the frequent connectivity drops that last for few seconds to a few minutes. Both IPv4 and IPv6 are affected, I have either complete packet loss or the Connect Box sends ICMP no route to host messages.

I tried the common troubleshooting - power cycling the Connect Box, checking the cables and making sure it is not caused by WiFi. The signal levels seems to be between +6-7 dBmV and SNR ~38 dB.

I managed to obtain a failure in the connectivity test result from the Connect Box itself during one of this dropping period:

@Upc Can you please help?

Thanks,Tomas

Daniele_Sunrise

thlavacek Welcome to the Community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele

Daniele_Sunrise

Daniele_Sunrise We have made the changeover to IPv4, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds.

Please get back to us afterwards with feedback.

Greetings
Daniele

thlavacek

Dear @Daniele_Sunrise ,

Thank you for help! It seems that switching to IPv4-only profile fixed the stability issues.

I would like to ask if it is a permanent solution (so I have to set up some tunnel/VPN to get IPv6 connectivity here) or if there remains a possibility that the IPv6 core is going to be fixed soon and I can be switched back to have native IPv6 connectivity?

Thank you,

Tomas

Daniele_Sunrise

thlavacek This status (IPv4) will stay until you want us to switch it back to IPv6 DS Lite. Nothing will be changed on the IPv6 DS Lite protocol in the medium term.

Greetings
Daniele