Connect App and Pods

CarloG · 2022-02-11T12:51:09+00:00

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CarloG

I have exchanged the Wifi Boosters for a Connect Pod. I am experiencing these problems:

(1) Connect app is very slow in detecting the system;

(2) Wifi boosters still listed among the devices and I cannot delete them (I have disconnected them);

(3) Connect Pods does not connect to the Giga Box.

Help!

Daniele_Sunrise

CarloG Please post the serial number of the Connect Pod here so I can check the pairing.

Greetings
Daniele

CarloG

XAAK111508A5

CarloG

Hello, I still cannot connect the Pod …

Daniele_Sunrise

CarloG Please excuse my late reply. Can you please send me a photo of the bottom of the pod since the serial number is not recognized by you?

Greetings
Daniele

CarloG

Daniele_Sunrise Here is the picture as requested. Many thanks for helping as I still cannot connect the pod …

CarloG

As you will see the serial number is the same as the one I sent to you a month ago …

Daniele_Sunrise

CarloG Thank you for your response. Can you please connect the Connect Pod to the power but not too far away from the modem?

Greetings
Daniele

CarloG

sure I am doing that now

CarloG

done

Daniele_Sunrise

CarloG The Connect Pod is connected and it already has devices connected to it. We recommend you to check the marked devices, because they have a bad coverage. They may need to be closer to the modem or the Connect Pod.

Greetigs
Daniele

CarloG

Thank you Daniele, much appreciated. Will check the devices. Can I now more the pod to the second floor? I need it there to improve reception.

Daniele_Sunrise

CarloG Of course! Please try a little repositioning of your Connect Pod so that you have then found a suitable place.

Greetings
Daniele