Hi there!
I have been a UPC customer until 2011 when I chose to switch to a competing company. Now over 10 years ago and in a new city, I decided to give it a try with UPC again. I was able to order the new subscription but somehow, I am not able to access the MyUPC app on my smartphone as it tells me that the account has been blocked. I then managed to log in on my computer and I was able to see the order status, but for some reason my old address from 10 years ago was in the system.
I reached out to your support and they told me that the hardware for my new subscription would be sent to the new address anyway and that I may change the wrong old address through the MyUPC app, otherwise they would charge me CHF 40.- to change the wrong address they had in their system. Point is, as the account is still blocked on the app I can’t even change it myself and nobody can be reached on your technical support hotline.
This is somehow not the experience I was expecting as a returning customer.