Wifi Disconnecting Frequently

Ravish19 · 2022-01-23T11:49:19+00:00

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Ravish19

Hello

I use VPN and Virtual Desktop for my official work, VPN and VDI disconnects frequently and impacting my work. Even when I make whataspp call, it does exhibit the same behaviour.

I tried resetting the box, my Giga box is kept in living room and I tried sitting and working near the box but still it didn’t help me. It is there for many weeks now, I have been using my mobile connection all the while for stable network but if I need to use mobile connection then no point of paying additional to UPC.

Earlier when I dialled customer service, person assured me that there is no issue with my connection.

I am very much frustrated with this intermittent drop offs and want to switch the connection, please fix it or suggest me a solution to move away from UPC as I had a contract.

Best Regards

Marlovelle

Ravish19 I was told this is an issue affecting many people due to increased traffic/connections as a consequence of the mandatory working from home. What I particularly miss here is some communication explaining what the issue is and what are they doing to fix it - including timelines. I am also considering the change in provider.

Daniele_Sunrise

Ravish19 We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds.

Please come back after with a feedback.

Greetings
Daniele

Ravish19

Marlovelle You nailed it. Now when whole world is working from home, it becomes extremely important to keep customer updated and steps with timelines what they are taking to fix the issue.

Ravish19

Daniele_Sunrise Fingers crossed, will update you latest by tomorrow

Ravish19

Daniele_Sunrise As per your instructions, I had restarted the Giga box and monitored for a day. It did improve but still it got disconnected 3 times today between my working hours 09:00-18:00.

Could you please suggest the solution for seamless connection?

Best Regards

Daniele_Sunrise

Ravish19 We see that you currently have only WIFI connections on your modem. So we assume that the interruptions affect the WIFI.

What have we done now?
- We have unnamed the 2.4 GHz WIFI and added a 2.4GHz at the end. Now connect all devices which are further away from the modem to this WIFI (…..2.4GHz). All other devices which are closer to the modem, you connect with the WIFI without the _2.4GHz.

Please report back afterwards with a feedback.

Greetings
Daniele

Ravish19

Daniele_Sunrise Noted.

Ravish19

Daniele_Sunrise it is working fine for last 2 days, fingers crossed. Thank you for fixing the issue.

Ravish19

Daniele_Sunrise Hello….provided solution worked for couple of weeks and again it came back to square 1. Whatsapp call and VPNs are disconnecting at least 3-4 times a day.

Daniele_Sunrise

Ravish19 All signal values are fine and we can’t optimize anything more. We kindly ask you to contact our support at 0800 66 88 66 for a more detailed analysis.

Greetings
Daniele

Ravish19

Daniele_Sunrise You renamed the wifi name to suffix* _2.4GH earlier which seems to be removed today. Is it working n expected lines and removed deliberately?

Daniele_Sunrise

Ravish19 I have adjusted the name for you. Next time you can do this yourself in the admin console of your modem under WIFI Settings. It also deletes the change again when you reset the modem.

Greetings
Daniele