Lost wifi signal

Becca_Li_04 · 2022-01-19T21:29:35+00:00

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Becca_Li_04

Dear UPC team, since yesterday I lost my wifi signal. This case happened several times before, and everytime I had to reset the giga box, and restart it. But this time I tried more than 10 times, and it still didn’t work. My wifi didn’t show in the wifi list angmore.

I tried to connect with LAN, it can connect with Internet, but the speed is too slow, and even your UPC websit cannot be opened.

my client No is 6836009, and the giga box No is A8AP81534857. I really appreciate that you can help me to fix it, or change a new Giga box.

Thank you!

Daniele_Sunrise

Becca_Li_04 We have made some settings on your modem:

- Your modem has been switched to Ipv4. The changeover will be completed in 30 minutes. Afterwards restart your modem. If you have difficulties, perform a modem reset. To do this, gently press the reset button on the back with a pointed object for at least 25 seconds.
- We renamed your WIFI 5GHz and added a 5GHz at the end.
- The channel selection for 2.4GHz has been changed to Automatic.
- The B,G,N protocols have been enabled on the 2.4 GHz WIFI.

We now recommend the following:
- Use the _5GHz WIFI for devices that are closer to the modem.
- Use the 2.4 GHz WIFI for devices that are further away from the modem.
- Use a LAN cable when you do home office. Via WIFI the connection can be unstable all the time, because some WIFIs in your building radiate.
- Perform a small speed test series via CNLAB. You can find instructions here. Afterwards please send us the CNLAB UID so we can analyze the results.

Greetings
Daniele

Becca_Li_04

Daniele_Sunrise

dear Daniele, thanks for your work. But my wifi still doesn’t work. I followed your instruction step by step, and tried to reset and restart the box, but very time the white light was keeping shining, slowly and continuously. I tried five times in the past two hours, and even the LAN didn’t work. I cannot finish my work at home. Please help.

Becca_Li_04

Daniele_Sunrise dear Daniel, after the sixth time I tried to reset, it finally works!

But I still have no idea when it will happen again. Hope you could find a way to solve this issue permanently

Daniele_Sunrise

Becca_Li_04 Please watch it for a while and if the cause appears again, contact the community again.

Greetings
Daniele