No internet connection

dimarudol · 2021-12-22T14:10:39+00:00

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Hello,

Yesterday I have received the modem, installed it and everything was OK.

Today I have no internet connection:

the modem glows red
product status ( https://www.upc.ch/en/myupc/service/product-status/ ) shows “Status unavailable Something went wrong. Please try again later.”
I am connecting to the modem (192.168.0.1) and it shows: Internet (No RF signal detected)

I have tried rebooting the modem and reattaching the cables.

Could you check it on your side?

My customer number: 7277179

Thanks!

The internet works again. The downtime was about 10 hours.