Pod

Griesi · 2021-12-16T13:00:39+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

Griesi

The connect pod did not work aufter unpluging it and the LEDs were blinking. So I checked on the app and then I somehow removed the pod on the connection app. The app tells me to finish installing the pod but when I scan the code as instructed the app tells me that this pod is already assigned….What can I do?

Daniele_Sunrise

Griesi Here are the statuses of the lamps.

Can you briefly check what these mean?
- Fast, repetitive double blink: Connect Pod is waiting for network optimization to complete.
- Fast double blinking: Connect Pod is being scanned and named on the network
- Slow, continuous brightness change: Connect Pod is trying to connect to the cloud
- Fast blinking LED light: There is probably a problem with the software. Contact customer support
- Slow blinking LED light: There is likely a problem with the fan. Contact customer service
- Slow pulsing LED light: Connect Pod is too far away, connection to modem is too weak.

Also, please send us a picture of the bottom of your modem and Connect Pod via private message so we can check the pairing.

Greetings
Daniele