Hello Daniele
Magically internet access is up again, I appreciate your support, nevertheless I was again several days without service, so I would appreciate if these are deducted from my bill.
I am curious to understand what UPC had to do on the backend, to make things work again.
nevertheless, after 3 months of continuous problems, , spending approximately 5 hours with phone calls with support, not counting the + 30 minutes in the queue until being served, after 20 years, I have to say good bye, I’m moving to another provider.
As a service improvement recommendation, if a customer faces such problems as I shad, with onsite technician visits, consider actively monitoring their connection and make them feel you care about their problem and not have to start over again explaining their issues.
Kind regards
