Connect Giga 1024 Mbps speed issue

jpg259858 · 2021-12-11T15:36:09+00:00

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jpg259858

Hello,

I have been testing my Internet “Connect Giga 1024 Mbps” subscription and my average speed is actually slower than 300 Mbps (around 200 Mbps, therefore 25 Mb/sec) according to the results. I made multiple tests in compliance with UPC speed test guidelines and cnlab tool. I checked my Network interfaces, cables and devices capabilities (they are all able to sustain 1 Gbps). Not to mention, I also tested using a direct wired connection between the modem/router and a computer.

I know 1024 Mbps is theoretical best-effort speed, but I have a difference of basically 800 Mbps here and this is definitely not acceptable in terms of service level agreement.

Can someone give me further information please ?

Thank you

Daniele_Sunrise

jpg259858 Welcome to the Community!

Please perform a series of measurements on CNLAB according to these instructions. Make sure that the computer measuring the line does not have a Linux operating system and is connected directly via LAN cable to the modem (not via MyStrom adapter to LAN 1.).

Afterwards please report back here with the CNLAB UID.

Greetings
Daniele

jpg259858

Hello Daniele,

Thank you for your answer, I have been actually using a GNU/Linux operating system (since CNLAB provides a binary for this OS family) and I don’t understand why or how it could make any difference on results or Internet speed. That said, I am going to follow your instructions carefully and perform a new test with another OS. I’ll get in touch with you shortly.

Greetings