Keithus Welcome to the community!
We can’t process your move yet, because an order for a cell phone was made before. If you want us to record the move immediately, we will have to cancel the order for the cell phone, whereupon a new order will have to be recorded and the waiting time will start all over again.
We have decided to enter the move in the system after receiving your device. Please contact me again as soon as you have received your order. I will then take care of everything else.
Greetings
Daniele