can’t connect my modem

SaraRodrigues · 2021-11-01T09:33:41+00:00

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SaraRodrigues

Hello. I change house and I did the online comunication of the move. Received the mail from cablecom saying to plug the modem. But I do not have a socket to plug the modem. Just thi

Daniele_Sunrise

SaraRodrigues Welcome to the community!

As the cable connection fees will be charged to you via the administration, please contact your administration and inform them that you do not have a cable connection socket. The administration will then submit the order to us via their contact point for large customers.

Greetings
Daniele

SaraRodrigues

Hello again. I have a rj45 in my living room. I just need to connect my cablecom router to your services and then use my rj45 to share it to the house because I only use my gigamodem as a modem. Again see my foto. Do I really need a socket because I have rj45 connection in my house.

the administration is the landlord?

Daniele_Sunrise

SaraRodrigues Yes you must have a can, otherwise the signals are too strong. Exactly, with administrationI meant landlord. 👍 If the modem has space in the box, you can feed the patch bay with your RJ45 cable directly from the modem.

Greetings
Daniele

SaraRodrigues

Daniele_Sunrise Tks Danielle

I have talked with my landlord. And he said that the previous tenet had cablecom here in the house.. What do I or him needs to do? This setup is a little strange but I understand it. My client number is 6856117 you can see my address and confirm that the building has cablecom pre installed. The pic that I sent you is the closet in my house, not in the building. It is strange that a house that had cablecom now I need to install it again.

Daniele_Sunrise

SaraRodrigues I have now placed an order to repair a broken can, as we are not allowed to make orders for new cans unless the order comes from your landlord.

You will be contacted for appointment within 24 hours. Please note, the technician may not be able to resolve your issue because the process must be as I have previously explained. It is also possible that he will install a socket in your cabinet and you will be able to connect your modem. I can’t promise you anything.

But please contact me again after the technician visit.

Greetings
Daniele

SaraRodrigues

Suuber

@“Daniele_UPC”#p11tks Daniele. I will contact you with an update. This setup in this house is terrible. The only RJ45 that really work is the living room but the cable is awesome. It’s cat. 7. 😂😂😂😂😂. If it doesn’t work the The landlord has to call you guys to put a socket here. Am I correct? Tks for everything.

Daniele_Sunrise

SaraRodrigues Let’s wait and see what exactly the technician can solve at your location and then decide the next steps, if that’s okay with you.

Greetings
Daniele