New installation, no connection, red light

TillTillTill · 2021-10-25T11:31:02+00:00

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TillTillTill

Hi all!

I recently received and installed the Giga Connect Box hardware.

However, the device is unable to establish an outgoing connection and I am hoping someone knows what could be the issue.

Already tried resetting the box, ensuring all cables sit properly and also tried a different cable port in the property.

Pictures of the Giga Connect Box’s debug interface attached - thanks!

Daniele_Sunrise

TillTillTill Welcome to the community!

Today a technician will appear on site between 15:00 and 17:00. He will search for the error and fix it. Please keep us informed what the technician did exactly.

Greetings
Daniele

TillTillTill

Thanks - please feel free to stop by earlier as well - the sooner the better - I am trying to “work” from home but it’s somehat hard without internet connectivity! Thanks!

TillTillTill

Resolved - the issue was cabling within the property. The UPC technician was super helpful and quick in figuring this out.

Daniele_Sunrise

TillTillTill Thank you very much for your feedback! 😊

We would appreciate your community feedback via the feedback form on the right side of the community homepage.This is the only way for us to improve.

Greetings
Daniele