Thanks Daniele.
So earlier today the internet went down (assuming when the IPv4 was configured). That would have been good to know when ahead of time, for the future as both my wife and I were working from home at the time.
I then restarted the gigabox and when that did not get the network up and running again, I rebooted it. I then proceeded to reconfigure from out of the box router back to my original network name. The app found the gigabox again and the UPC horizon box, but nothing else.
I then installed the 2 connect pods I recently ordered when told by a Sunrise colleague that the boosters were no longer being supported. Didn’t know that. I have since spent much of the afternoon and evening trying to recover the previous performance of my network (only wifi boosters, no pods). We are still not there yet. The app now finds the devices in my network, but when I scan the house, it fails after a couple of rooms and will not finish.
I feel like since I started with UPC Suisse, there have been periods of good network performance and many periods of poor/non-existant performance. And spent a huge amount of time trying to get the network to perform in my house. Super-frustrating, to be honest and not good value for money.
If Sunrise has any other troubleshooting ideas to improve performance, I am all ears. But installing and reinstalling apps, boosters, pods, and routers over and over again is not good use of anyone’s time.
Tom
