No RF Signal, can’t install modem

SandyFF · 2021-10-16T08:34:09+00:00

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SandyFF

I received Giga Connect recently (new customer) and haven’t been able to connect. LED light is red, the error message is that there is no RF connection. Restarting or using UPC Connect app doesn’t work. From what I understand during sign up, my residence is under partner network (1205 Genève) so is that the reason? Can you request your partner to allow connection at my place?

Best regards,

Daniele_Sunrise

SandyFF Welcome to the community!

We have just created a technician lineup. You will be contacted within 24 hours for an appointment.

Greetings
Daniele

SandyFF

Daniele_Sunrise thank you! Should I private-message you my phone number?

Daniele_Sunrise

SandyFF No, that’s fine. They will call you on the mobile number which ends with 95.

Greetings
Daniele

Ferdl

Hey guys,

I have exactly the same problem. I just received the Giga connect and tried to set it up. Same thing as in Sandys case: LED light is red, the error message is that there is no RF connection. I also tried restarting/resetting and with the app.
I live in 4057 Basel.
Is there anything I can do on my own?

Greetings
Ferdl

Daniele_Sunrise

Ferdl Welcome to the community!

We have just created a technician job. You will be contacted within 24 hours for an appointment.

Greetings
Daniele