Unknown bill

Zan · 2021-10-06T18:31:43+00:00

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Zan

Hello,

I just noticed a bill in my UPC that is much higher than my subscriptions, I did not have any running costs and I cant open the .pdf file to see what actually is in the bill.

What is this bill, how can I see what is in it and why is it so high?

Daniele_Sunrise

Zan Welcome to the community!

We have reviewed your request and have done the following:
- The mobile product, which was activated but not requested by you, has been cancelled immediately.
- We have credited the SIM card fees as well as the charged subscription costs.

In about 48 hours you will see the credits in MyUPC. The balance of the last bill is now at CHF 39.-.

A request to you:
As soon as the next invoice has been created and sent to you, I ask you to check the mobile subscription fees and if available, contact me again. I will then credit the remaining period as well.

In addition, we would like to apologize to you for the mobile subscription that was not requested, but was activated.

Greetings
Daniele

Zan

Thank you for the quick reply and your help, I will let you know if anything is wrong with the next invoice.

It’s a shame that the community forum is the best way to contact UPC, at least for people who speak only English.