3 internet outages in 2 weeks - Terminate contract earlier

fstrey · 2021-09-28T17:34:48+00:00

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fstrey

UPC seems to have issues to provide me with a reliable connection.

I subscribed in April 2021 for 24 months and would like to cancel the subscription on the basis of not receiving the service contracted.

Of course I don’t want to pay any cancellation fees. I read the GTC but cannot find any more details about SLO/SLA to understand what’s the level of service and problem solving I should receive.

Can you point me to any documents where this is stated?

Ans how should I go about terminating the contract without fees?

Many thanks,

Punisher

Hello fstrey

You can only cancel the contract by email. I myself don’t know exactly how the whole thing should work. But the @Sunrise_Team can explain it to you in more detail tomorrow.

Daniele_Sunrise

fstrey I can very well understand your anger of the multiple disruptions within a few weeks. Our contract department will be happy to answer any questions you may have on 0800 900 210.

Greetings
Daniele

fstrey

Thanks, I will reach out to them.

One note, that’s not anger, it’s a necessity of reliability I need to perform my work, hence I’m looking for options 🙂