Hi @ThomasD
No worries, we don’t speak Dutch neither :womanwink:
You have joined the upc cablecom community in Switzerland. For as much as we want to help you, unfortunately we are not able to. Kindly ask you to address the upc Netherlands customer care team. I’m pretty sure they will help you to solve your problem.
Hope you like Amsterdam and wish you a great time there!
Best regards,
Frida