Overcharged first bill

saggel · 2015-11-04T12:20:47+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

saggel

I have a problem with my first bill, and since I can’t access the pdf, as I keep getting this message:

“Your PDF-bill is in progress. This can take up to five days. Please try again later”

I had to open a thread here, since your email support takes almost a week to reply and your phone support isn’t available in English.

My services from you is 59 CHF per month and the installation fee is 79 CHF if I remember correctly. That’s a total of 138 CHF. I received a bill of 179.85 CHF, could you please let me know what’s the rest of the charge?

So far I only have negative experience with UPC - after being unable to login to my account, now this!

Let’s hope you can sort this out for me!

Thank you

Anina

Hi @saggel

According to your account, our support already sent you an e-mail? Did that answer your question?

Kind regards,

Anina

saggel

No answer for two days? Seriously?

Thanks a lot for the great support.

I got access to the pdf of my bill and all I see is:

Subscription prices and additional services - 100.87
Other costs and discounts - 79.00

I have requested from day 1 “Full details” on the usage.
What’s the extra 41.87?