I have been a loyal UPC customer for 10+ years.
Quite cheesed off with UPC.
I got multiple subscriptions including Happy Home Giga. Last year given the high monthly charges I was paying compared to offers being rolled out by UPC itself as well as Salt & Sunrise - I was offered a discounted package which came into effect in May 2020.
To my surprise, when I logged on to myupc in July to pay the June invoice I noticed that the monthly fee is back to old terms!!!. So, I called up customer care AND was informed that this is certainly an error and someone from billing team will contact me to get it sorted out and make the necessary adjustments. I never got that call. I made the June payment nevertheless.
Today, after returning from summer vacation - I called up Customer Care and I was offered a new package but told that it won’t be on retrospective basis. And, to sort out the billing error issues I should write to adminsitration@upc.ch - I did that AND I got an automatic reply mentioning that my mail will not be read nor forwarded???!!!!… So, why was I given this mail id.
Would like billing team to get my billing error sorted out AND credit issued for the June, July and Aug billing cycle. In the meantime, I will not be making any payments for outstanding invoices.
And, UPC - Why do you create messes like this for customers and yourselves?
And lastly - 1 hour of waiting time to speak to a customer care executive?
Hoping for a quick response and resolution.
