Connect box reboots multiple times a day

Ashishmacintosh · 2021-08-07T18:43:20+00:00

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Ashishmacintosh

Dear team, i would like to report a recurring issue with my broadband connection.
Issue is that multiple times a day the connection will drop and 3 green lights will come up.
Moreover speed is very slow.
On saturday around 8 pm the netflix was biuffering.

Please advise what shall i do to be able to fix the issue ?

Thanks.

Daniele_Sunrise

Ashishmacintosh Welcome to the community!

We have checked your line and it is ok.

To optimize your WIFI we have done the following:

Your line has been changed to IPv4. The changeover is completed in 30 minutes. After that, restart your modem. If you have difficulties, perform a modem reset. Press the reset button on the back of the modem gently with a pointed object for at least 25 seconds.
We have renamed your 5GHz WIFI and added a _5GHz at the end. Please connect all devices that are further away from the modem to this WIFI.
Connect all devices which are further away from the modem to the WIFI without _5GHz at the end.

Please test it again afterwards.

Greetings
Daniele

Ashishmacintosh

Daniele_Sunrise

Dear Daniele,

Good day. Thanks for your help earlier with wifi issue. Unfortunately the issue started again… this time around the double arrow turns green along with wifi sign… the connection breaks many times a day.

E.g at 9.28 am today we had this issue. After some 5 min router will establish the connection. Please help as the issue is quite persistent.

Regards,

Ashish

Ashishmacintosh

Dear team,

Pla review and help… continuous outage multiple times a day hampers my work.. this is 3 rd time i am reporting the issue. In last 2 attempts some adjustment were made and issue was fixed for few days… after that issue started again and happens multiple times a day… just 2 lights show up .. double arrow and wifi sign in green color…