JMPlumb My internet connection just went down. I followed the instructions online, checking the cables and rebooting twice, however the light remains red. I checked the service status for my village / building and it all appears fine! Please help!
Daniele_Sunrise JMPlumb Welcome to the community! We have registered the failure 05.08.2021 12:09:01. A technician is already on the way to find and fix the cause. We would like to apologize for the outage. Greetings Daniele
Seeking_internet Hi, I have exactly the same problem. My internet connection is down since yesterday morning and gigabox shows red light. Daniele_Sunrise could you please help me? My customer number: 6920185 I would greatly appreciate your help!
Daniele_Sunrise Seeking_internet Welcome to the community! Your modem is online again since 08.08.2021 10:53. Is your request still current? Greetings Daniele
Seeking_internet I have no Internet connection since yesterday ~ 6:30 pm. It’s a second outage this month and they become more and more common, especially during weekends… do you perform some service work in my region?
Daniele_Sunrise Seeking_internet We have reported your problem to the technical service. You will be contacted by them about the further process. Greetings Daniele