Porting number from Swisscom

smaltimari · 2021-07-28T20:06:53+00:00

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smaltimari

At the end of May, I signed up for UPC mobile. I also provided the PoA to port my old Swisscom number to UPC, which I sent back to UPC. I have received the UPC SIM card which I was instructed to not insert until I receive and SMS from UPC indicating my Swisscom number has been ported. I have not yet received a notification that my old Swisscom number has been ported to UPC. In the meantime, I have received two bills from UPC for mobile services I am unable to use (though UPC has given me a UPC phone number, even after UPC received the PoA) . I am also still receiving bills from Swisscom given I am using their SIM card at the moment since my number has not been ported. I have not received any notification from UPC that my number has been ported or that there has been a problem with porting my number. Would appreciate having this resolved so my number is ported to UPC and my Swisscom contract can be canceled.

Daniele_Sunrise

smaltimari Welcome to the UPC Community!

Unfortunately, I can’t find your filled out porting form in the system. Can you please send it to me again via private message, if you still have it?

If you no longer have the porting form, our customer service (0800 66 88 66) will be happy to send you a new one.

Regarding the costs that have already been charged, I have just credited your account with the costs for May (67.63 CHF) and June (59.90). The credit will be visible in MyUPC in about 48 hours. After your number has been ported successfully, we will credit the remaining time until the definitive connection.

Greetings
Daniele