First bill received but number porting & cancellation w/ Swisccom not done

mjtbrn · 2021-07-17T14:40:48+00:00

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mjtbrn

Hi there,

I don’t understand why I already received my first bill when the number porting is not done and I still have my monthly subscription with Swisscom.

I didn’t activate the UPC SIM card at all, so it doesn’t make sense to be billed. Could somebody please cancel this bill with UPC before my Swisscom subscription is actively cancelled?

Thanks.

Regards,
MJ Braun

Daniele_Sunrise

mjtbrn Welcome to the Community!

Please send us your complete address, your customer number and your date of birth via private message so that we can check your request.

Greetings
Daniele

Daniele_Sunrise

mjtbrn We have checked your request and cannot solve it via Community. You have initiated a porting and activated a subscription. As the porting did not work (wrong provider, etc.), the subscription was activated.

Please note that porting and activating a subscription are two different contracts. If the porting is not done correctly, the subscription will be activated without your previous number.

Please contact our customer service (0800 66 88 66) for clarification.

Greetings
Daniele

mjtbrn

Daniele_Sunrise

Hi Daniele,

The number porting AND subscription cancellation with Swisscom was not done at all. This means that I have 2 subscriptions with does not make sense.

If the power of attorney was not applied at all, why did UPC activate the service without my full knowledge and confirmation?

I’m in the customer service hotline now for 15 minutes but nobody is picking up. I would like to solve this matter urgently as I do not want to pay for 2 subscriptions.

Please kindly advise.

Jobelle

Daniele_Sunrise

mjtbrn On our info SMS from 26.05.2021 no answer came back, therefore the subscription was activated. The owner of the number to be ported was wrong.

Ticket xxxxx: Dear Sir or Madam, Unfortunately, we are unable to carry out your request to port your mobile number. The mobile number you gave is not registered with your previous provider under your name or, at any rate, under your maiden name. In order to be able to port the number to UPC, the consent of the number holder must be given. We kindly ask you to add the relevant name to the form which will be sent out to you in the next few days and have the previous holder sign it. Yours sincerely, UPC

Our customer service will be happy to tell you more and find a solution together with you.

Greetings
Daniele