No Internet after moving...

maxd13 · 2021-07-16T21:16:15+00:00

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maxd13

Hello,

I just change flat and organised my move with your “moving request”
Numéro de client: 6931244
Numéro de mandat: 214919876

I got the email saying that everything was done and that I just have to “Plu and play”…

Reality is the modem doesn’t get the line. I have rebooted the modem, but no success. I have reset the modem and wait for like hours, but modem didn’t get the line.

At the moment the modem “Connect Box” get his power light green flashing.!

So today I have tried to contact support, but it was impossible waiting for ever I have tried several times.
Last one I wait for more that hours and still no one picking up the line.

So is there any way to have someone checking my line, and/or sending a tech to connect it..

Thanks
Max

Daniele_Sunrise

maxd13 On 17.07.2021 09:37 a technician request was created by an employee. If not already done, you will be contacted by us regarding an appointment.

Greetings
Daniele

maxd13

Daniele_Sunrise Okay hopefully we get some news today… Daniele, with my move do I’m going to keep my setting with IPv4 or I’m going to be back to IPv6 ?

Thanks for your help
Max

Daniele_Sunrise

maxd13 IPv4 remains, as long as it was active before.

Greetings
Daniele