Changing to another provider

awedkrdf · 2021-06-26T13:36:09+00:00

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awedkrdf

Hi,

I requested a change to another provider before the official end of my contract and I was informed that this change was possible and that I should just inform the new provider. It should be all good from the new provider’s side, but in my account I still see 13.05.2022 as the end date of the contract. How can I be sure that the switch will go through by the end of July?

Thanks

Daniele_Sunrise

awedkrdf Welcome to the community!

We have not received an order from your new provider regarding the number transfer. Please contact your new provider for more information.

Greetings
Daniele

awedkrdf

Daniele_Sunrise Thanks for the answer. The new provider (Yallo… which also belongs to Sunrise so I really don’t understand why it must this difficult) just tried again and I just received a message the number would be carried over on 13.05.2022. I already received this response when I tried a month ago (so I already had to delay by a month…), then had a back and forth for way too long with UPC and Yallo and was finally told by UPC that I should send a new request from the new provider with one month notice to end the contract on July 31st (did this at the beginning of this month).

Daniele_Sunrise

awedkrdf Please contact Yallo and tell them to initiate a porting via express or with a penalty fee (to the next possible date). Once they have done this, get back to me. We will suppress the penalty charges.

Greetings
Daniele