Broadband service error for new customer.

alex_vl · 2021-06-02T11:54:41+00:00

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alex_vl

Hello,

I’m totally new to UPC in CH and I made my contract through mobilezone.
On the contract the Kundennummer is empty and I can’t create an online UPC account to check the status.

I did everything good to connect the gigabox but there is no internet and when I run Network check it shows error on “Checking broadband service”.

I did reset the router many times, reconnect and so on. What options do I have?

Daniele_Sunrise

alex_vl Welcome to the Community!

Please send us your complete address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele