Cable connection to wall is very loose and connection keeps dropping

chris_uk · 2021-05-25T18:25:44+00:00

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chris_uk

Hi Team,
When connecting the cable from our gigabit modem to the wall socket the cable does not stay in the wall properly. Looking at the socket closely it looks like the female connection inside is damaged so must not be gripping the male connection properly (it’s a 2 hole socket).

Everytime the cable moves slightly the connection drops out and we have to push the cable back in in order to use the internet again. Is there anything you can do to help resolve this such as replacing the existing 2 hole socket?

Many thanks,

Chris

Daniele_Sunrise

chris_uk I have just created a technician order to replace your can. You will be contacted in the next 24 hours to schedule an appointment.

Greetings
Daniele

chris_uk

Thank you Daniele.

chris_uk

Hi Daniele,

I just wanted to post to say that the technician came out and after replacing something in the wall socket the connection is now much more stable. Thank you for your help with getting this resolved.