Broadband connection down

AkaDaka · 2021-04-21T09:51:17+00:00

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AkaDaka

Hi,
suddenly this morning my internet connection was down.

I tried to restart as well as reset the Giga connect box, still no connection.
Ran a diagnostic via admin portal, it says broadband connection problem.
Does anyone have hint? (Tried to call for support, but no English service)

TheSven

Seems like a signal problem.
Call the supportline again, select german as language. When someone answers, ask for an english speaking person. Either the one you have is able, or he/she will connect you with someone with english skills.
That’s probably the fastest way to get your internet back. 😉

adrianlondon

Also, put your address here to see if other people in your building/area are having issues.

https://www.upc.ch/en/support/service-status/

AkaDaka

Thanks folks!
I checked the connection status for my address, it’s green.
I have reached out to technician support (by asking for English support manually), but neither did they understand the issue. Now it’s escalated to 2nd level support. Will update here if anything happened.

AkaDaka

Interestingly, after _5hrs of interruption, the internet came back by itself.
Sure it’s not a useful data points 😛

TheSven

Would have been interesting to know what they did, but hey, you have your internet back. That’s good news. 😊