Gateway IPv4 address is not valid

Lids · 2021-03-15T21:34:48+00:00

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Lids

Finally getting around to trying to fix this - life getting in the way of life, but have been without this working internet for at least a year. Work has been flat out and I’ve been procrastinating and compensating by using other internet means.

It stopped working shortly after I moved in to my apartment - my landlord then replaced the ConnectBox and it worked for about a week or two then stopped again.

Network diagnostics troubleshooter on the ConnectBox shows a red triangle when “Checking Broadband Service” and indicates the following:

The temperature of your Connect Box is normal
Your broadband connection is up
Gateway IPv4 address is not valid
Your broadband connection is down

Any thoughts or anyone run into the same / similar issue?

Best regards,
Sean

Daniele_Sunrise

Lids Welcome to the UPC Community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem

Greetings
Daniele

adrianlondon

That error (3 above) may mean the modem isn’t activated for the location you’ve connected it to.

Try a full reset - press the reset button on the back for about 10 seconds. It may take up to 15 minutes to sort itself out after that. If not you’ll need to call UPC or post back here so someone from UPC checks it out remotely for you.

Lids

adrianlondon Thanks Adrian, I appreciate the reply - I tried the hard reset, unfortunately the same errors appear in the diagnostics.

Will see if UPC have any thoughts.

Cheers,
Sean

Lids

Daniele_Sunrise

Thanks Daniele - I’ll need to check in my with my landlord as it’s organised through him.

Best regards,
Sean