Internet AND wifi connection

lruboczki · 2021-02-18T12:03:26+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

lruboczki

Hi! My internet connection goes up and down several times a day. At other cases only the wifi drops my devices, ethernet connection works fine. The support page useless, I cannot report device problems. How can I get to replace my UPC device?

Daniele_Sunrise

lruboczki Welcome to the UPC Community!

We have not registered any interruptions in the network.

Here is what we could do as a test:

we can change your connection to IPv4
you change the WIFI name of the 5GHz WIFI and add a _5GHz at the end
you change the password on the 5GHZ WIFI
you connect your devices which are further away from the modem to the 2.4GHz WIFI
you connect the devices which are closer to the modem to the 5GHz WIFI

Then you test it for a few days and observe if your error pattern is still present. Should we make the switch to IPv4?

Greetings
Daniele

girt

I experience the same problem for more than a year. Changing Connect Box did not help. The partial solution is to change the SSID of 5GHz and connect some devices to 2.4 and some to 5. I say partial because 5GHz still gets disconnected once in a while, but a bit less.

UPC, please find a solution!!!

Daniele_Sunrise

girt With you we could also change your modem to IPv4. What do you think we should do the test?

Greetings
Daniele

girt

Daniele_Sunrise yes please, sorry already started new thread for this 🙂

adrianlondon

Correcting the typo …

you connect the devices which are closer to the modem to the 5 GHz WIFI