Horizon box has lost its connection with home network. Error code 9020

mexstralian

I keep getting this error when watching a video from my network. Your box has lost its connection with your home network please check your home network via settings error code 9020. It’s very annoying as it happens every often! I stream my videos from a Syntology DS214play . Does anybody has the same problem and found a solution?

Adriana

Hi @mexstralian,

Please send me a private message with your customer ID number.

Thanks!

Adriana

UPC_Ex_Mod

Hi @mexstralian

We’ll check with our technical experts possible reason for your box to lose connection. We’ll get back to you soon.

Best regards,

Frida