Some applications with my work laptop don’t work with the new migration on IPv&, so I wanted to ask to be moved to IPv4 (something that my IT specialist explained is doable in 1 hour).
This is the sequence of events (I called on Fri at 19.00):
1) Phone Support: after selecting the Technical support an operator asked information about the problem. Then said he is not from Tech Support (WTF?) and routes me to the technical guys. Music starts, after 15 minutes I drop the line.
2) Go to the web Community, find a similar problem and the suggestion to write an email to the Tech support. In another thread a user was complaining of having written 2 emails and still waiting an anser. Reply: try to contact Phone Support.
3) Tried again Phone support. This time I’m asked the Post Code (wow, now they are serious). Waiting 5 min, then I drop the line.
4) Tried again Phone support (no 2 without 3). This time I’m asked the customer number. After providing, a voice warns that the waiting time is more than 10 min, and the best moment to call is in the early afternoon (really? what does it mean technical support Mon to Sun 08.00 to 20.00?)
Some conclusions on this experience:
a) Sorry if I interrupted your dinner (as I have postponed mine) or because I have no time to call you when I AM AT WORK
b) Dear Cablecom: what about increasing your support staff, otherwise they have no time for their meals? Tthere are now tens of tousends of migrants coming to Europe seeking for a job, there might be many qualified ones surely willing to deliver work according to the expected service level.
c) In the meanwhile I tried the service desk at Swisscom, just to compare. They answered immediately. Of course the guy was happy to hear about my problems, but this si competition, my dears. I have been with Cablecom for 10 years, time to move to Swisscom. Yes I know, they might be equally bad, but I will draw my conclusion during the next 10 years.
d) I’m copying this post on some expat community, we like to share experiences.
Of course I will call tomorrow or the day before, until the problem is solved. Hopefully before the moving to Swisscom is completed.