Dear Community,
We have received confirmation shortly after noon today that due to a physical breach of a fiber optic cable (fiber cut) in the Altendorf region, approximately 5000 UPC and EBL customers in the following local communities are affected by an outage of Internet, telephony and TV services:
6055 Alpnach Dorf
6053 Alpnachstad
6078 Bürglen OW
6074 Giswil
6052 Hergiswil NW
6048 Horw
6047 Kastanienbaum
6064 Kerns
6056 Kägiswil
6078 Lungern
6005 Luzern
6060 Ramersberg
6060 Sarnen
6005 St. Niklausen LU
6063 Stalden (Sarnen)
6072 Sachseln
6062 Wilen (Sarnen)
We have posted the corresponding messages on our telephone hotline and on the customer self-administration portal “MyUPC” and are currently working to remedy the fault on site. We are unable to say at this time what caused the interruption, nor when the fault will be resolved.
Thank you for your acknowledgement.