New phone, same SIM, no data connection

emilyc · 2017-05-16T06:45:16+00:00

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emilyc

I just replaced my broken iPhone with an unlocked Samsung Galaxy J3. Everything works except the data (I can make calls/texts, recieve calls/texts, connect to WiFi, etc). All of the data is turned on and I’ve tried resetting and restarting the phone, but if I turn off WiFi, I don’t get any internet service and the data icons don’t appear. UPC hotline is not in English. Thanks for any insight you can offer!

emilyc

With more investigation, I found my own answer. For anyone else that may struggle with the same issue: the APN settings were not automatically configured for data, and no activation message was sent. To manually configure your APN settings, use this link: https://support-en.upc.ch/app/answers/detail/a_id/7086/~/mobile-phone-configuration