One month w Horizon comfort and still most channels unsubscribed

RedRoy · 2015-09-10T13:51:56+00:00

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RedRoy

I have been subscribed to Horizon Comfort for a month now and 90% of the channels show as unsubscribed. Useless to wait for customer services to call me back in English.

Any ideas?

RedRoy

Hi Adriana,

I noticed that the box restarted last night. I reinitiated and it all works now. Including the phone app on the cell phone which was something else I could not get to work before.

Thanks.

Adriana

Hi @RedRoy,

I have just been told that our experts have tried to reach you on the cell phone and the land line. Your comfort subscription has been activated correctly. We have also updated your device. Everything should work properly now. If there still should be issues please tell me what time you wish to receive a call from us.

Best regards,

Adriana Zilic

UPC_Ex_Mod

Hi @RedRoy

That’s really nasty! Please send me a private message with your customer nr. We will immediately check with our colleagues from support what’s going on.

Best regards,

Frida