New horizon box issues

fergalpower · 2015-09-09T19:23:29+00:00

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fergalpower

Hello Team

I recently moved from my horizon box and seperate router to a new horizon box with built in router. Since then i have faced issues with internet speed. The wifi does not work even in next room. The speed is same which i had before ( 125 MBPS) but the speed is not even 1/4th of the old speed. I read so many posts here and everybody seems to have same problem, has UPC fixed the issue ? If not i want to ask ,

1. Can i use my old router and set it up somewhere else in the house for better connection elsewhere? If yes can somebody tell me the connection steps ?

2. Is there any other option to go back to normal speed ?

Thanks in advance

fergalpower

Hi Adriana,

My old router is still set up in a different area in the house and connected to a UPC connection but has a SSID number and was wondering could they not be connected for the old one to act as a booster?

Adriana

Hi @fergalpower,

You can either plug in your modem in another connection from upc in your appartment or get a so called split plug free of charge in our shops.

Best regards,

Adriana