Is it just me? I signed up to change from Horizon Comfort 250 to Connect & Play 500 plus a free mobile with 10GB data per month, and it has been a total nightmare. What should be a straightforward technical upgrade, including replacing my Horizon box (which went fine) has gone from pillar to post. My bandwidth went up to 500 / 50 but was then cut to 50 allegedly at my request and then restored to the previous package i.e. 250. / 15 When I complained last Friday I was told that it would take a couple of working days to iron everything out.
Last night I still had not been put back to 500 and I then discovered that my TV channels had been deactivated. Tech Support told me that it was the configuration of the account and I would have to speak to Administration, which I acknowledged. Yet less that half an hour later the TV was back on and the bandwidth though a little unstable was running at 500 / 50. Miracle!
This morning Administration have told me that everything is just fine (!) and that a token goodwill gesture is offered. I objected and was told to put it in writing. Why do I have to do all the work for UPC? At this point I had a sense of humour failure and have insisted that a manager call me back. This is apparently happening later today, si jamais. So, being now thoroughly provoked and upset I am posting - I want someone at UPC to sit up and take notice and I am not prepared to keep quiet about it, though I know I am not the only unhappy customer…
UPC, please, take it seriously and do something. The right thing by your customers. I am waiting.