No internet connection

ernelito · 2019-05-15T09:16:13+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

ernelito

I recieved my happy home 600 yesterday and the connect box isn’t connected to the internet. I plugged it in and followed the quick guide but until now the led shows a blinking green. I cannot contact the customer service because the automated voice isnt in English. Thank you.

Daniele_Sunrise

@ernelito , as I see in the system, your modem is now online and everything seems to be working.

Greetings

Daniele

ernelito

I just moved into another house today and notified upc using upc move. The led is white but still doesn’t have connection to the internet.

Daniele_Sunrise

@ernelito , I’ve called in a technician who’ll call you on your cell for an appointment.

Greetings
Daniele

ernelito

I dont have a TV right now. Here’s what I did

Daniele_Sunrise

@ernelito , Welcome to our Community! 😀

If you plug a TV cable directly from the socket to your TV and do a channel scan, you’ll find channels? If not, you would have to unseal your TV can. If yes, could you please tell us how you connected your modem? Maybe with some pictures?

Greetings
Daniele