Lead for connect box

JennyC · 2019-05-31T13:02:28+00:00

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JennyC

Hello everyone,

Please could you tell me whether the internet cable linking the Connect Box to the wall socket (1A on the installation guide) is supposed to fit flush to the Connect Box? When I try to attach it only seems to fit about half way on.

If I turn the power on the light goes solid white, but after a few seconds starts flashing green – so I assume this is the issue. But I don’t want to press too hard & break the connector by mistake.

Many thanks!

Jenny

JennyC

Thanks! That has resolved the issue, the internet is now working.

Daniele_Sunrise

@JennyC , looks like your can is sealed. Please contact Naxoo for unsealing.

Greetings
Daniele

JennyC

Hi Daniele,

See attached. The light goes solid white at first when turning it on, but then after 30 seconds or so starts to flash green. No, it hasn’t worked before.

Best,

Jenny

Daniele_Sunrise

@JennyC , your modem is still offline. Can you take us some pictures of how you connected everything? Has it worked before?

Greetings
Daniele

JennyC

Ok, that’s the same as mine. Must be another issue.

Thanks for your reply!

Jenny

adrianlondon

Do you mean the cable with the red ring on it as in my photo? If so, then no, mine doesn’t push all the way in either and my internet is working fine.